NOKIA / N70
Customer Care is Replacing original parts with duplicate

My Nokia N70 had problems with the Keypad, some of the keys where not working. So I visited Nokia Care Centre Near Shankar Seth Road, Pune. The lady took note of the problems and handed over the mobile in the repair section. After 50 minutes I enquired with her, then she told me that it will take time to check as they do not have the required part. She asked me to keep the mobile with them. The next day they gave a call saying that the mobile need to be formatted. I told them, if the problem can be solved they can do it.

Same day i visited the Nokia Care Centre at the closing hours. First they refused to give the mobile, then they told me that it is non-repairable. I took my mobile back. Later I realised that the Ringer volume was very low and I was not able to hear any sound. Next day I visited them again. Then after 2 hrs of wait they repaired it. I am sure that they have replaced the original part of my mobile was replaced and duplicate part has been place. the people working in this Nokia Care Center are CHOORS. I would like to file a complaint against them. The Center is located at Shankar Seth Road, Near Dhobi Ghat, Pune.

I hope some action will be taken, if possible.

Company: NOKIA / N70
Country: India

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