Nokia N70
REPLACMENT

TO,

The Care Manager,

Nokia India Pvt. Ltd.,

4th Floor, Tower A& B,

Cyber green, DLF Cyber City,

Sector 25- A,

Gurgaon- 122002

Haryana.

Subject: Replacement of Nokia Handset N 70 – 1.

Ref: Model: N- 70- 1 Music Black, IMIE no. 356294017922286.

Dear Sir,

The above model handset was purchased from M/s. The Mobile Store, authorized dealer of Nokia Products. We are regular customer of nokia and have purchased 2 handsets from the same store. Out of these, one handset Model: N – 70-1, IMIE no. 356294017922286 has stopped working.

We have approached your Nokia care a quite a number of times, which I am mentioning categorically.

1) This handset was purchased on 8th November.

2) Just within 6 months this handset got completely discharged even after regular charging.

3) This handset was immediately shown to the dealer (M/s. Mobile Store) on 17th June.

4) The dealer took this handset to M/s. Nokia care, Anurag Marketing, Mazenin Floor, Fawara Chowk, C.A.Road, Nagpur, who in turn made a Service Job Sheet No. 410434038/080617/86 on 17th june.

5) When contacted for delivery, it was informed that this particular handset has critical hardware problem which cannot be rectified here and will be sent to Delhi head office.

6) When enquired as to when we will be getting the handset, they expressed their inability to give specific date and informed that this may take days, weeks or even months to rectify the same.

Sir/madam, you will kindly agree this handset is very costly (Rs. 10, 419/-), which was purchased to meet the emergency phone calls and I am left with no mobile with me even after expending so huge amount.

M/s. Nokia has always assured its customer that they have 24 hours customer care and complaints are being attended within 24 hours, which is not happening in my case.

We request you to advise the concerned to take immediate action in this regard to immediately replace the handset with a new one.

Please note that till date we have faced enough embarrassment and have wasted time from running pillar to post to get the handset, but in vain. If we are not getting a new handset as a replacement immediately within a week’s time, we will be forced to lodge a complaint with Consumer forum.

We are confident that M/s. Nokia Care will not give us such botherations of moving to the Consumer forum or Court of law and arrange for immediate replacement.

Thanking you in anticipation.

Yours truly,

Nikki bhojwani

Plot no. 94, E.I.A, Dayalu Dal & Oil Mill,

Kalamna, Nagpur-440035.

E-mail: pulses@dayalu.com

Company: Nokia N70
Country: India

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