Nokia n-70 m
Nokia Service Centre

This is very disgusting when you go to any Nokia Service Centre.

Recently there was some problem with my handset. I approached Nokia centre in Noida which is in Sector-2. I waited for four hrs to reach the service executive as there was big rush. No place to sit & no a/c or fan in this hot summer.

There were five counters & only three were operational & the competency level of service executive very low. No senior person to listen the customers... totally embrassing.

I was not able to understand after buying the Nokia handset that we have commited any crime that we Indians are treated like this-

1- If they have large customer base then they should open more & more service centres after all they are committed for after sales service.

2- Each service centre has basic facilities like proper place to sit, water & fan or A/C etc.

3- There should be time limits that your complain will be attended in this period... no body has faltoo time to sit & wait for the turn.

4- Proper communication should be there with the customer for any delays in delivery.

5- Proper estimate should be given & should be mentioned on the job sheet.

Company: Nokia n-70 m
Country: India

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