NOKIA-N72
NETWORK PROBLEM

Dear Sir,

I have a Nokia-N72 Set SL. No:-353089/02/596530/8 code 0548028 which has devloped network problem suddenly on 3/8. I send the set to Mobile Hut 25/51 M.G. Marg Civil Lines Allahabad for attention. They have taken Rs. 100/- from us for checking the set and giving us the estimate after some time the set was deposited with them for estimate. In the evening I have received a call form the said Nokia Care that an estimate of Rs. 1200/- to 1500/- will be charged from me & the set will be send to Nokia Centre Delhi for repairing.

I have found the estimate quite confusing as the set has only the network problem. So i have asked them to keep the matter pending and I will let them know tomorrow or day after tomorrow. In the mean time I have talked to Mr. Balbir who is the owner of said Mobile care & he also assured me that he will look after the issue & let me know tomorrow or day after tomorrow.

When I enqired Mr. Balbir after two days he told me that Rs. 3000/- to Rs. 3500/- will be the estiamte for repairing the set & it is useless to get it repaired becuase there is no gaurantee fo repairing & I can sell this set to him for Rs.500/-.

I got suspicisous & requested them to return my set unrepaired. On receiving my set when I tried to get it on but the set was not showing any function & it was totally dead. I immediatley informed them that the set is totally dead & beofre giving to them for repairing estimate it has only network problem & other functions were perfectly all right but they refused to accept any of my version.

Hence being found defrauded by the said Nokia Care I am approaching you with this mail to kindly investigate whole of the matter thorughly & do justice to me.

Thanking you in anticipation

Your's Faithfully

Ajay Kumar Agarwal

5 Sardar Patel Marg

Civil lines

Allahabad

Mobile No:-9335158189

Company: NOKIA-N72
Country: India

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