NOKIA N72 MOBILE
Voilating the interest of custome

Dear All,

Pls provide me justice for my complain against NOKIA & it customer care in Lucknow - INFOCARE as from past one year i've submitted my mobile to their service center due to xyz reasons now in month of JAN they said some body tempered from INSIDE my mobile after my argue they take that this fault may be from their side. Today on 20 apr 09 they said that set is not repairable..Pls provide me correct way to have my compensation from NoKIA and found below the mail communication done with them...

Dear All,

IT IS NOW 4TH TIME THAT I FACE A PROBLEM & SUBMITTED SET TO UR NOKIA CARE.

This is as per my knowledge also that the below said things are not covered under warranty if the fault from cutomer side but it is found as per local technician that my lcd had changed/tempered after my query it is found that last time when i submitted my phone to your NOKIA CARE on 22 NOV at that time the set went to their HO for repairing on L3 level defect under warranty that JOBSHEET no. is missing from my side & set return to mr after one month after repairing.. Every time i'd submitted my phone to NOKIA CARE AT SAME LOCATIon.

1) Location and complete address of the Nokia Service Centre (where your handset is submitted)==INFOCARE SERVICES, Faizabad Road, Lucknow.email=infocareservices_lko@nokiacareindia.com

2) Latest Job slip/repair number==299343506/090127/16

3) Place of purchase and date (complete address of the dealer)- The Mobile Store, 101, Satya Complex, 132 Ft Road, Ahmedabad, 20/12

4) Date when the phone was submitted= this time 27/01 & previously 10Dec08, 22Nov08, 11oct & in march aslo.

5) Your alternate contact number -9935055414

6) Previous Job Sheet Details-22 Nov Js No. 299343506/081122/04& 10 oct Js no.is 299343506/081011/17

Pls do something as i've 4 handset of Nokia & I think nokia cares best their customers. As per my Knowledge the sadi error occur on the behalf of ur customer care. Also i'll not entertain any out of warranty cost as by warranty just past away on 7 th JAN.

Kindly look in to matter..

On Wed, 28 Jan 15:58:09 0530 "NokiaCare" wrote

Dear Mr. Mishra,

Thank you for emailing Nokia Care. This e-mail is with regard to service provision of your Nokia N72. We regret the inconvenience caused. You may kindly note that the display screen, keypad or external panel would be considered as cosmetic items which would not be covered under warranty. However, any concern with the cosmetic items can be serviced at a repair cost.

Please be assured that the matter would be looked into on a priority basis. To look into your concern further and assist you in the best possible way, we request you to kindly revert with the below mentioned details:

1) Location and complete address of the Nokia Service Centre (where your handset is submitted)

2) Latest Job slip/repair number3) Place of purchase and date (complete address of the dealer) 4) Date when the phone was submitted5) Your alternate contact number

6) Previous Job Sheet Details

The above mentioned details are vital and will help us assist you further.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please send us your feedback on our Email service by clicking on the following link:

http://digiumenterprise.com/answer/? inv=10263150&chk=VH474MHW

Kind regards,

Krithika

Nokia Care

: Tuesday, January 27 6:34:35 PMSubject: Ask Nokia - India Customer Service[THREAD ID :2-3PO559][Salutations: Mr.]

[FirstName: KRISHNA]

[LastName: mishra]

[DOB:01.01.1980]

[Gender: M]

[Email: krishna1180@rediffmail.com]

[CountryCode:91]

[Country: India]

[Language: English]

[MobilePhone:9935055414]

[Model: Nokia_N72]

[Imei:356966015978242]

[State: lucknow]

[Postal:226010]

[Feedback: Dear All, It is said to say service of Nokia is badnow days, My phone gone to ur service center many time now today i'd given due to some lcd probelm on pre tchnician checkup it found thatmy set is tempered also LCD of my set chnaged from ur side without my knowledge. Kindly get it reactified. I NEED MY HANDSET BACK WITH WORKING CONDITION. aLSO THEY SAID THAT IT IS OUT OF WARRANTY MY WARRANTY EXPOIRES ON 7 JAN09, THAT IS NON OF MY FAULT AS MY SET HAD BEEN GIVEN TO YOU IN WARRANTY ON 22 NOV & THEY FOUND L-3 CASE. SEND TO THEIR HO . PLS LOOK IN TO MATTER OTHERWISE THEIR IS NO ANY OTHER WAY FOR ME TO HAVE JUDICIAL HELP FOR THE SAME...]

Krishna Kumar Mishra | Ph. No.(91) 0522-3239088|Mob. 09935055414

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Company: NOKIA N72 MOBILE
Country: India

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