Nokia N73
Non replacement of keypad

I would like to bring in your notice about the problem with my N73. I bought a new N73 from M/s Mehndiratta Music World on 31/08 via receipt No. 19799 IMEI:358974019612104 . About a month ago I noticed that my phone is hanging and also its keys 2, 5, 8 were working even on mere touching. They were working as soon as you keep finger on it. For this problem I contacted Nokia Care in my city named as Yamuna Telehut. The engineer out there reloaded the software of my phone but because they didnt have the internal keypad, so told me to wait for about a week so that they can arrange it and replace. I went to them about a week and then they said that it is not available right now. They said me to wait for another week. After that I went to them next week and then they said that now that part is out of stock as we have replaced them for customers you were already waiting for it prior to you. Then they asked me to wait for anothere week. Now today I went to them regarding this part. I had a minor argument with the Manager of the Nokia Centre Mr. Hardeep Jindal. He was behaving in a very non-professional way and didnt listen to me at all. Some how he agreed to change the internal keypad of my cell. But after that he told me that he will not change the internal keypad as I have made it out of warranty because it got damaged due to some liquid. He told me that now you have to get it replaced on paying the full amount of internal part and also it can not be replaced at any other Nokia Care centre also since we have voided its warranty.

I beleive that it is result of my argument with him for delay in service. Now he is not willing to accomodate me anyhow.

The keys 2, 5, 8 which were working before depositing my cell to Nokia Care are not working now.

Please help me either by repairing the keys or replacing the internal keypad.

Since nothing can be done as they have made remarks about the damage of my cell phone I believe its my biggest mistake to trust on brand like Nokia and to visit Nokia Care which is nothing more than a place where you can get insulted.

Company: Nokia N73
Country: India

  <     >