Nokia N73 ME
Delayed service

Dear Sir/ Madam,

I am going through a great extent of suffering due to the fault in my Nokia n73 and No proper reason provided for delayed service

Finally I have decided to lodge my complaint after so much of distress. I am a doctor by profession and i neednot mention how important it is to recieve the calls and due to the fault I am facing great inconvenience.

Following are the details

1.Purchased the handset during mid of march.

2. First problem occurred within a month. I went to the service center

The faults detected by the engineers were:

Power: phone restarts/ reboots & Cellular access: No service

Comments: Auto off, hanging problem etc

They are not able to detect the issue and have delayed in the service

3. After repeatedly calling them They have promised to change the handset but have delayed it more than a week.

4. you know how important it is for us to be in touch with the patients and hospital.

5. They asked me to call after two days and on calling them they say the handset will be replaced but you have to wait for 8 days.

So i request you to please check this issue.

The details are

Location and complete address of the Nokia Care Centre (where your handset is submitted) :

Bright Point India Pvt Ltd

Address: Phoenix House, C wing, Third floor,

Phoenix Mills Compound, Senapati Bapat Marg,

Lower Parel- West, Mumbai-400013

Phone: 022-66602760/1/2/3

Fax: 022-66675333

Email: bp_mumbai@nokiacareindia.com

IMEI (International Mobile Equipment Identifier) /Serial number :

358974015868122

Latest Job slip/repair number: mum0388479

Place of purchase and date (complete address of the dealer)

Essar telecom retail ltd

shop no 10, grnd floor

shivam apartment

mumbai

06th march

Date when the phone was submitted: 03rd April

Your alternate contact number 919987432864/ 919980502308.

Hope to recieve support from you.

Best Regards,

Dr Deepak

Company: Nokia N73 ME
Country: India

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