Nokia N-73 music edition
Non complaince with servicing procedures

Sir

I am sorry to say that nokia care shop of M/S Mehta Watch Co., 1 Omkar road Behind GPO Dehradun Uttarakhand is not complying with the servicing procedure.

I have submitted my cell phone N-73 Music edition with problem of camera working improperly, virus scan, changing the front and back cabinets so that it gives a new look. I was told by the technician (who later refused to tell his name) that your camera needs replacement and it shall cost you INR 2000 aprox. While delivery the camera was still not working ok. The bill was INR 1500. I told him to give me the old camera which was defective and which he has replaced, he refused and told that instead of giving INR 1500 I can pay him INR 350 which is the maintenance charge and forget about the old cameras or he shall put back the same old camera in the cell phone and return back without repairing. The lady who was supervising this all named Ms Milan supported him fully and told me to come back after four hour to take back the old camera and phone without repair.

I failed to understand the modus operandi of dehradun nokia care centre where customer are harrassed and there is no value for their precious time and money?

Will the managers on top look into the matter and give a rational solution to my problem. In the era where quality means customer's delight at NOKIA it is customer's harrassment. My cell phone is still at the repair centre and I am waiting for reply from your end.

job sheet no 039343506/080908/39 dated 08 sept time 12:56

Company: Nokia N-73 music edition
Country: India

  <     >