NOKIA N-73 Music Version
Replacement

Dear Sir,

Ref: NOKIA N-73 bearing IMEI no. 353548029724755

Job Sheet No. 725504867/090808/4 dated: 8th Aug’09

I have purchased a Nokia N-73 Music Version cell phone on 24th Feb'09 with the IMEI no. 353548029724755. Due to some minor software problem my phone was given to Nokia Care, (Satna Comunication, Satna, M.P.). They have checked it from every angel and found that the phone is under warranty coverage. To overcome the problem they have decided to upgrade the software of the phone. It was very shocking that while upgrading the software my phone has become dead. The Nokia Care people has decided to send the hand set to Delhi and confirmed that within 12days they will hand over my cell phone. When it was told by me that I have given my phone for minor software problem then why such major problem has come up then they convinced me that Nokia might replace the hand set with a new cell phone. After long waiting 12days I came to know that instead of replacing the set they are giving me the same old repaired handset. Now my question is if after two months again if the set becomes dead then from where I will take care of it and am I any where wrong to give the cell phone to NOKIA CARE SATNA for the up gradation of software? I want a replacement of the set with a new NOKIA N-73 hand set.

PLEASE HELP to avoid assistance from CONSUMER FORUM.

Thanking you.

Regards,

Pinaki Banerjee.

RAM KUMAR SURESH KUMAR

Near I.T.I, P.O. Birla Vikas,

Satna- 485 005

Madhya Pradesh

Phone: 93293 49494

Company: NOKIA N-73 Music Version
Country: India

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