Nokia N78 Mobile Handset
Non Satisfactory repair/replacement within gurrenty/warranty period

Sir/Madam,

I bought N78 mobile handset from Nokia Priority Dealer (Tele Talk, R-50, Mangalam, Vikas Marg, Shakarpur, Delhi-110092) on 07-10, whose Bill No. is 6120.I had been told by the seller that the Gurrenty/Warranty will be for one year from the date of purchase ie upto 06-10.During the gurrenty/warranty period there arose a fault in the speakers and red disconnection key of the hand set, for which I contacted the Nokia care at Rishikesh (Tele Point Computers) on 20-04-09.I was given Service Job Sheet No.226433527/090420/19.The hand set was returned to me on 22-04-09, but the fault was still there and I was told that the handset had a major fault and it needs to be sent to the main service centre for repair which will take at least 2-3 weeks. But I had no that much of time, since I am in Govt. Service in Almora. In the month of May 09 I went to Delhi for some personal work, there also, I had been told by the Nokia Care that the fault is major and it will take at least 2 weeks for repair of the handset. Since it was not manageable for me to come back to Delhi after 2 weeks to collect my handset, I came back to Almora as such. Meanwhile, in the month of June 09, Nokia Care was opened in Almora. I surrendered my handset to Almora Centre (Sunny Communications. Jakhandevi, Mall Road) on 18-06-09 for the same problem, for which I was given Service Job sheet No.-812433527/090618/11.On 04 Aug 09, my handset was returned back to me, but still it was not repaired satisfactorily. Red disconnection key and one speaker was working properly now, but the second speaker was not functioning properly. I informed about this to the the centre immediately, but they told me that now the warranty/gurreenty period has been lapsed (according to their server's data) and now it will be repaired on payment. I put my remarks on the job sheet before signing for deliveery of the set as"I am not satisfied with the job carried out on my handset. I have checked the handset and it is not working properly. One of the speaker has not been repaired/replaced."

Sir, kindly consider my complaint for proper disposal. I shall be grateful to you.

Thanking you in an anticipation.

Your's Sincerely

Dr. Santosh Saklani

MOIC, PHC Barechhina,

Almora, Uttrakhand

Phone No.-9411717774

Company: Nokia N78 Mobile Handset
Country: India

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