NOKIA N82
Shame of you Nokia

Sir,

I have purchased a Nokia N82-1 Black handset on 1st October with IMEI 358984016216684 (Product Code 0561049).

Next month onwards, I am having complaints with its internal headset. The problem is that, while on a call, the sound

breaks, lags or sometimes no sound. Also the handset hangs and restarts often while on operation. I had given the

handset to Nokia Care (LM Service, Kochuparangottu Buildings, T B Road, Kottayam, Kerala, India) soon and got it repaired

after a week. After somedays, the same complaints came back. Again I gave the handset to them and the same process

continued 3 times again. They make some adjustments with the handset and gives back as usual everytime.

On 17 July the fourth time time I had given the hanset with Job Sheet No 421465550/090717/1 to the same Nokia Care.

They told me they are handing over the handset to Nokia Care Head Office at NewDelhi this time for repair which I

suggested them last 2 times when the handset was given for repair. And till now I have no information about its status.

A handset which is of comparatively good price which I have purchased coz of my desire to have an N-series is with the

Nokia repair section for nearly 2 months (total days during the 4 times of repair). And that too happened before the warranty

expires (in 10 months time). Shame of you Nokia for your product quality and poor customer service. And I have no belief the

complaint will be rectified this time atleast. The warranty exists 2 months more (to become 1 year) and if the complaint

comes again, they will charge me for the repair. Actually I don't have any idea what to do, and so I invite your kind

attention in this matter.

Your Faithfully,

Ajo Koshy Joseph

Contact: ajokoshy@gmail.com, 919895460504

Company: NOKIA N82
Country: India

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