NOKIA N95
Re: Nokia - Vimal Kumar - N95 Phone Service Provision

I HAD A BLACK NOKIA N95 PHONE, I TRIED TO UPDATE ITS FIRMWARE ONLINE BUT THE PHONE GOT CORRUPTED. I FOLLOWED ALL THE PROCEDURE AS PER NOKIA INSTRUCTION BUT THE PHONE WAS NOT SWITCHING ON AND THIS IS THE SECOND TIME I WAS FACING THE SAME PROBLEM. ON THE FIRST TIME I GOT MY MOBILE AFTER 2 WEEKS BUT THIS TIME NOKIA CARE SAYS THAT THE PHONE IS IRREPARABLE AND THEY GAVE ME A REFURBISHED HANDSET. THE PHONES CONDITION WAS VERY WORSE AND IT LOOKED LIKE A REPAIRED PIECE AND MAINLY THE PHONE IS IN SILVER AND GOLDEN COLOR PANEL. I REQUESTED THEM TO GIVE ME A BLACK PANEL BUT IT NO VAIN. I HAVE BEEN WAITING FOR 2 MONTHS AND 5 DAYS NOW STILL WITHOUT AN SOLUTION. PLEASE HELP ME WITH THE SITUATION AND PROVIDE ME WITH PROCEDURES TO TAKE AN LEGAL ACTION.

Company: NOKIA N95
Country: India

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