Nokia N97
Very low battery life, hangups

Dear sir,

Having seen your promotion campaign, We had purchased in the month of July, one pc Nokia N97, based on your assurances, and brand image, .Probabaly we were too much carried away with your promotion campaign and wanted to buy new launched N97.Having purchased it we started facing problems related to, hangups, low battery life, connectivity mixups etc..., inshort it was not at all satisfactory performance against your talll claims in ads.

We approached your Vapi (Gujarat) nokia shop, and we were given satisfactory replies by Mr Abhishek, as to make N97 perform as it should, we handed over phone on 31st July, vide service job sheetno 541504867/090801/33 (copy attached) and till date we have not heard any thing else except that instrument has been sent to Delhi for further varification, repair, new softwear, etc...

As fan and admirer of Nokia I expected a reply in this effect as what is status of my phone! as a customer atleast i need feed back and why should a brand new just launched high end new phone requires this? In absence of phone we had to buy immidiately another phone, and we have mental stress on this bad experience, now I would takeup matter at different level regarding customers wooes, and not given product and services as to be given by Nokia, and that too is not expected from such a brand concious company whose products and services are rated so high!!!

I hope you understand customer better, please dont make customer run for help. I will talk to my lawer on this if required.

Regards

AG Vohra

(Vice President)

Apar Ind Ltd

Company: Nokia N97
Country: India

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