Nokia - Service
Poor quality of service – Nokia care center, (Silk Teleservices, Marathahalli, Bangalore)

I have a bought a Nokia mobile handset from Global Access, Marathahalli, Bangalore (NOkia5310) on March and exact after 4th month, I had noticed a scratch on my display, which I have informed to the Nokia care center at Marathahalli, Bangalore (Silk Teleservices). For my surprise, they informed me that thought it may be a manufacturing defect, there is no provision for them to replace under warranty, and they have insisted me to pay 1400/- to replace the display system. Within two weeks after the display had replaced, my mobile started behaving cranky as it reboot and switch off automatically. I did inform the Nokia service center ((Silk Teleservices) where I replaced by display and informed the problem, I am undergoing with my mobile handset. I never knew that, that is the day, it starts my frequent visit to the NOKIA “UNCARE” CENTER starts. Without any questions, the executive removed my mobile battery and took a copy of my bill and asked me to come after a month to collect the fixed battery/ replaced battery. After a month, I did several follow-ups and they delivered me a battery and claimed its new (looks so old and muddy) I started using the mobile with the so called replaced Battery from July and within a week’s time, I did notice the problem is not fixed. Again went to the same center, where the executive collected my hand set and asked me to come after two days, where he did some observation and told me that, there is no problem.

This was really a pathetic comment, I heard from the technician and I started questioning them about their test procedure and noticed that he checked my mobile by charging through his mobile charger and confirmed me that, all well. This gave me an understanding that, I need to re-explain him, what exactly the problem and I need to spent about 30 minutes to explain him the issue again. Again he borrowed two more days and confirmed me that, there is a problem and they need my handset, and battery to be send to their Delhi office for repair. Now its 28th day after they collected my hand set and I am waiting and waiting.

At a nutshell what I want to share here is, though I bough this mobile handset by early March. I had only a choice of 4 months to use. I am looking for some options/law gives me the liberty to complain against Nokia for providing such a pathetic /irresponsible service to its customers to the readers.

Company: Nokia - Service
Country: India

  <     >