Northern Railways
Poor attitute

Sir,

On dated 31-10, I went to SAS Nagar Railway station at 14:45 to pick the train for Una (Himachal Prasesh) with my family members. I asked for rail ticket for the same destination. The booking clerk refused to give me the ticket and said I have another plenty of jobs not only making of tickets. There are another some passengers also who were waiting for the same. When the train reached at railway platform he starts giving tickets. My turn was around 3-4, I got the ticket and rushed to platform with kids. At that time the train starts moving. My son, his wife (aged 28 years) got the train; I and my wife left the train. We were going for some marriage to Una. So many passengers left that train because of late ticketing issue. I came back to same ticket window and asked from same clerk for the entire incident. He replied “ASK FROM SENIOR OFFICERS THAT WHY THAY HAVE GIVEN ME SO MUCH WORK LOAD AT THIS SEAT EVEN I CAN’T MANAGE TO PREPARE THE RAIL TICKETS FOR PASSENGERS.” He even said that my name is Balwinder Singh, do what ever u want, I am always at this seat, come to see me any time or complaint to any officer.

Sir, I felt shame on Railway Department for this incident. Any miss happening can occur any time for this type of attitude towards customer. Please take the needful action so that person can’t harass to other people and avoid to any major accident.

Om Pal,

MIG-2058/A,

Sector-66, SAS Nagar,

Mohali.

Cell No. 98762639790

Company: Northern Railways
Country: India

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