ONIDA 18 GLS 1.5 SPLIT A/C
NON ATTENDANCE OF COMPLAINT

Dear Sir,

I have reported a complaint with local service centre (VISAKHAPATNAM.{ A.P } )about 10 days back. The complaint was the ROOM TEMPARATURE is not going below 27 degree centigrade despite setting the SET TEMPARATURE at less than 23 degree centigrade. A mechanic was sent to attend to the problem who said that the BLOWER of inner unit need to be thoroughly cleaned for which extra amount will be charged other than the normal service charges. I agreed for the same and I have been literally REQUESTING the service centre to send their mechanic since THURSDAY ie. from 18-06-09.

When I call them in the morning, they would say that they would send the mechanic in the evening, who do not turn up. When I call them in the evening, they would say that they would send the mechanic the next day morning. I have been personally been to their office on Friday, ie.19-06-09 and today, ie.22-06-09 who has been promissing that my complaint would be attended to immediately.

Despite my repeated REQUEST and personal visit (since 18-06-09) to the ONIDA SERVICE CENTRE, my A.C problem has not been solved IN THIS HOT SUMMER DAYS.

I started developing a feeling that " did I buy a POOR AFTER SALES SERVICE air conditioner " despite of having so many air conditioners available in the market?

You gentlemen, who ever is reading this mail, can only answer on behalf of THE GREAT ONIDA.

I hope, some one from your main office would solve my a.c problem, ATLEAST BEFORE THIS SUMMER. Thankyou gentleman.

Product Details :

ONIDA. SPLIT A.C

1.5 TON 18 GLS

SL.NO: 0207028055

Customewr Details: Dt.23-05

S.RAJA SIKHAMANI

45-58-17/D

VISAKHAPATNAM (A.P)

PHONE : 9908586436

SERVICE CENTRE ADDRESS :

ONIDA SERVICE CENTRE

49-14-16/2

LALITHA NAGAR

VISAKHAPATNAM (A.P)

PHONE : 0891-2598463

0891-6533825

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Company: ONIDA 18 GLS 1.5 SPLIT A/C
Country: India

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