Onida 22" Xaria LCD TV
Non Service

Hi

I have bought a new ONIDA LCD TV two weeks back from Star Electronics, Tirupur. After purchased the TV, I have given my address and phone no. for delivery. It has been delivered to my house and next day I got a call from Onida service centre in Tirupur, asking for the purchase of the product and demo and operations of the same. Phone no. 9360606402. It had been gone for one week and took time off from my work, waiting at home for the service engineer the time he said he will be attending the demo of my LCD. Except phone calls nothing happened. On 19/10 again went to the shop were I brought the product and registered a complaint for the service engineer to attend. On 21st of October around 1pm a call received from the Onida TV servicing centre asking for the address verification to send the service engineer. Phone no. 0421-2234526. All these days just kept the TV unoperational, waiting for the service engineer to attend and nothing happened. After this drama, I told them I will be availble at home on every day between 12 to 1 pm. On 22/10, a post card size printed letter left on the milk bag kept at the gate saying that " Your house locked about 2.57 pm. and a phone no. 0421-2230407, Please confirm our availability with us again". No phone call, no response till today morning (24/10) At around 9.45 am again a call came from the landline no. 0421-2234526 asking for the availabilty to send the service engineer.By this time all the patience and calmness gone as I had been waiting for them wasting my time and work.

The TV has been droped at the shop where I bought around 12.35pm today. Even with out any shame the service engineer and the Servicing firm "JAYAM TRONIKS" people called up and asked to service it tomorrow 25th Ocotober. Even after the product has been returned, no response from the shop or service people from Onida.

The same case is with a 6kg ONIDA washing machine which I bought last year from Ehzamalil Agencies, Kottayam, Kerala. After puchasing the washing machine, service engineers called up continuously to extend the time and even at one point of time, the service engineer thrown all abusive languages to my brother who asked for the demo of the product.

I already have an LG washing machine and a Refrigerator from another agency, which I bought a year back. Believe it or not It has been droped at my house at around 9.30 pm with the service engineers from LG. When I asked to the Onida service center, it has been infomed me that they will not work after 5.30pm. What a contrast.

So before buying any ONIDA product, ready to be get abused and testing of your temper.

Company: Onida 22" Xaria LCD TV
Country: India

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