ONIDA 29
Totally incompetent service staff

This happened with the Onida service center (Adonis electronics pvt ltd), Bangalore

I bought a new Onida 29" TV and model number CO 29 SL 400BL in Oct. Its having some coplaint in the tube and in power on board in down sometime in November 08. The timer just wouldn't shut off and would reset to some high time like 50min all by itself.

I registered a service call on 5-dec-08 after sustaining the problems for so many days and they finally lodged our complaint and service engineer visited our house and they collected TV from us to their service center on 10th December they promised me they have correct the tv within week and after a week we ping for about 10times they told that they are not yet fix the problem it may need somemore days time and after argueing and talk with the higher authorities they provide one old stand by TV.

After so many weeks nearly more than 8weeks till date they not yet fix the problem and they have simply given some reasons but our TV not yet corrected.

We don't whom to contact and they are not providing the higher authorities number. So we came to conclusion we not should not belive this company and company products especially their service to the customers

The service staff is totally incompetent. They have no clue what is wrong and do not have the tools / knowledge to address calls.

Company: ONIDA 29
Country: India

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