Onida AC
Pathetic service

I had registered a complaint at Adonis Electronics Pvt Ltd, Raj Nagar, Ghaziabad.

I must admit that the service is extremely pathetic. The service centre never keeps its promise on attending the compliant on the promised day. It's often as late as 15 days. Besides, there has been instances where the service engineer has given wrong report of solving the problem at the service centre. Last time when the 'relay' and the 'display' of the AC (air conditoner) were to be replaced, the service centre took nothing less than 10 days and that too after several reminders. I was promised falsely that my ac would be repaired that day itself. Even for the normal servicing, the centre has taken 15 long days to attend.

Even after attending the problem after 10 days, the job wasn't satisfactory and was done in just 10 mins. As a result, I am again facing a problem just a week after the AC was repaired.

I have booked a complaint on 6/6/09 (complaint number 262). I was promised that someone would attend the problem either on Sunday or Monday. On Monday, I again reminded the service centre, but unfortunately no one turned up.

I am extremely dissatisfied with the service even after taking an EWC.

Company: Onida AC
Country: India

  <     >