Onida (Adonis) / Television
Defective Set of TV

Dear Sir /Madam,

This is with reference to the letter no. CTV/14A dated 15 Apr 08 received

from Adonis Electronics Pvt Ltd, Baroda.

This is to inform you that we have purchased Onida Home Theatre system (29

Inch) from Sales Corner, Baroda. After installation of this TV, we found

some problem in this. This problem was that while watching TV, even

after switch off TV or anytime whole night, there were some type of noise

coming out. Since then we were complaining for the same to your officials

and then after your officials personally came and checked and agreed to

exchange the TV.

On 9.4.2007 we got new exchange TV against this defected piece. Now on

11.4.08 we were watching TV and that time some sparking were there near

that sensor where the remote functions control. We quickly put off our

TV. At that time only I have telephoned Mr Rajendra Patel and he say they

have to come and check. After 2-3 days one of my relative only came to

check the fault of this TV. You will be surprised to hear that when he

just opened that TV, he found and also shown to me that the circuit (PCB)

and also other circuit which is pasted in the centre of TV structure

inside are broken and shouldered. And because of this shouldering there

were spark in my TV. Within a seconds I called Mr Rajendra Patel,

Baroda Incharge and narrated all these problems and also tell to come

right now as he can also see the fact. But due to his busy schedule he

could not come on the same day and he visited on second day with

technician where he also found that these circuits are totally broken in

two pieces. And after some shouldereing placed in TV. We have asked him

to exchange these circuits as -

-- first of all my TV is new as just complete one year on 9 Apr 08. You

also know that in one year there should not be any problem because of some

parts etc.

-- Because of these broken and also shouldered circuits this problem

occurred.

He assured us that he will write and explain to top officials and will be

back within a weeks times. And on 24th Apr 08 I have received one

letter from Mr Rajendra Patel, Baroda incharge stating that they have

found PCB is broken and the repairing cost would be Rs.6900/-. The copy

of letter is attached.

My question is that why should we pay this charges as these broken parts

you only placed in TV and given to us stating that this is new TV. I have

paid Rs.25000 for this TV and after one year we came to know that we have

given a TV with broken and repaired parts. You are requested to look into

this and change this broken circuits at the earliest.

I have tried to contact Adonis officials and emailed several times but they are not giving any response.

OR PLEASE ADVISE ME IN BARODA GUJARAT WHOM SHOULD I CONTACT SO THAT I CAN GET RESPONSE AND MY PROBLEM CAN BE RESOLVED AS I ALREADY COMPLAINED THRU Core Centre also several times but nothing has been done. Now u only advise what should i do even after thru Core Centre it will not resolve. My complaint id was 28037.

Awaiting your positive reply.

Thanking you,

Anjana D'Souza

Company: Onida (Adonis) / Television
Country: India

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