ONIDA - LCD AND DVD player issues
ONIDA - Low quality product and very poor service

This is in addition to a series of grievance mails which I had sent earlier reporting issues with my LCD and consecutively it was resolved after 'n' followups and calls.

The service centre people had told us that the video input of the LCD was damaged and this could be due to our set top box or ONIDA DVD player video inputs, though we are still not sure about the credibility of the statements they had made. It was possibly only their assumption or perhaps wanted to play it safe!! Anyways, we had spent about Rs 6000 to get the whole of the electrical system in our flats and the SET top box replaced and also got a new stabiliser to ensure that the TV doesnt have any future problems.

The service engineers also said that they would get us the ONIDA DVD player [ which is stll under warranty] checked to ensure that it does not damage our LCD TV. We handed over the DVD player to Mr Prakash of Adonis, Tambaram Sanatorium on August 5th 09 for service and he promised to return his post service at the earliest.

It has been more than 22 days now and we are tired of continual followups and phone calls to the service centre and still getting UNACCEPTABLE VAGUE replies like the mother board has to come from Bombay office!!! This has been the same response that we are getting since last 2 weeks. I do not understand if Bombay is out of India and if it is really so difficult for a authorized service centre to get ONIDA spare parts.

THE REASON FOR MY OUTBURST IS THAT THIS IS THE SECOND TIME WE HAVE BEEN GETTING SUCH A LAID BACK RESPONSE - ONCE FOR THE LCD AND NOW FOR THE DVD PLAYER!!! I HAVE BEEN MYSELF THERE TO THE SERVICE CENTRE AT TAMBARAM SANATORIUM 2 TIMES AND WAS SENT BACK WITH THE SAME EXCUSE THAT MOTHER BOARD HAS NOT COME FROM BOMBAY.WE HAVE MADE NUMEROUSE PHONE CALLS TO PRAKASH AS WELL.

POOR SERVICE AND LEAST PROFESSIONAL RESPONSE... BIG TIME THUMBS DOWN TO ONIDA!!!

Company: ONIDA - LCD AND DVD player issues
Country: India

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