ONIDA LCD TV 32"
Appalling service

I had bought a combo offer of a TV - 32LDBVR and a DVD player – 8637 on 18th July ’07 for an amount of Rs 60.980 /- from Unilet, Bangalore – 92

We have been having intermittent problems which Video, audio consistently.

Due to the repeated problems, the warranty expiry was extended from 17th July to 16th Oct ’08. However there has been no permanent respite on the problem of the Set going blank abruptly.

Frustrated with the product, I had sent it for service on 3rd Jan ’09 . Since then we / I has been consistently following up.

Now the company wants me to pay Rs 15, 000 /- to replace the panel, with a 90 day guarantee. In fact the TV has spent the last 90 days at the service centre!!

We have two other TVs at home: A Toshiba which has been serving for 7 years and a Sharp which has been serving for 9 years. The environment and the Users are the same.

The kind of performance I have experienced, is not expected from a Onida product and hence I have been requesting for a thorough check-up as there maybe an inherent defect with this particular set, which needs correction.

After paying Rs 61 K, I have had to go through a lot of agony. Now spending another Rs 15 K (with a 90 day guarantee!) is quite unjustified.

Company: ONIDA LCD TV 32"
Country: India

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