Onida Microwave
FRONT DOOR GLASS BROKEN AUTOMATICALLY

The complain which was sent to the company through mail is as given below but no answer received till date. Very poor reaction on customer complain.

To,

The Service Manager

MIRC Electronics Ltd.

Onida House, G-1, MIDC,

Mahakali Claves Road,

Andheri East, Mumbai – 400 093

Dear Sir,

This is for your kind information that I purchased Onida Microwave Oven PC21 CGS from your authorized dealer National Electronics on 07/09, the Retail Invoice No. being NE1/6866.

Recently on 22/04 in the evening suddenly a sound came from the kitchen and we saw that the front door outside black glass of the oven was cracked automatically. The microwave was not in use at the time of event and nobody were there in the kitchen.

We logged a complain on 23/04 in your authorized dealer’s office and the service technician arrived on 24/04 evening. After seeing he is now saying that the repairing will be on chargeable basis because the crack formed due to mishandling. But the true fact is that it got cracked automatically and we do not have any evidence to prove the fact.

Now it is up to you to believe and hoping that you will take appropriate action for repairing the same. If repairing charge is to be paid within warranty period, I am ready for that also.

Waiting for your positive response.

Thanking you.

Yours truly, Residential Address:

K.C.Dalai

B.S.Estate, B/7, D-Road,

Anil Sur Path, Uliyan, Kadma

Jamshedpur – 831005, Jharkhand

Onida Service Center (Jamshedpur)

Telephone nos. 0657-2442154/ 3205008

Company: Onida Microwave
Country: India

  <     >