Onida / microwave oven
Microwave was not working

Dear Sir

I made a complaint regarding my microwave is not working on 24 Aug your rep noted the complaint and by 25 Aug your complaint will be attended and i insisted to come after evening 7. Your company rep visited my house in the noon and informed regarding his arrival. my wife called me up and informed regarding service visit, i spoke to your tech rep regarding the fault, he informed me a diode, a valve and a fuse is to be replaced, estimating around 500 rupees spare cost and 350 service charge.

he has changed only two components a fuse and a diode, though only fuse is to be changed, he has changed together with fuse holder and contact wires. i enclosed a photo of the components he has changed. i request you to intimate me the original cost of these spares.

In your bill invoice it is mentioned that service charge (pure labour charge), In india labour charge of 350 roupees for an hour is unbelievable.

i enclosed the bill receipt left by your tech rep, without no details filled up what is the spare cost and service cost simply he mentioned gross amount.

kindly clear my doubts regarding your servicing and cost charged by your rep,

regards

D Kamalakannan

Company: Onida / microwave oven
Country: India

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