ONIDA SPLIT AIR CONDITION
WORST SERVICE AND POOR RESPONSE TO COMPLAINT

Hello SIr,

I have purchased a 1.0 Ton Split AC From Fomra & Co Adayar Chennai India. I was about to purchase Samgsung but the shopkeeper insisted me in Buying Onida because of better Service and Quality of the Product. It is been 15 days after installation my AC doesn't cool the room. I see only the Fan functioning and almost 2 buckets of water is getting drained every night. And there is a leak in the vent pipes.

I had contacted the Dealer to log a complaint and he turned to Be hopeless and kept promising that engineer will arrive today. its 5 days now and no engineer has turned up. When i called Onida Service desk they say complaint was filed Yesterday and within a Week's time They will rectify the issue. The reason for the Delay is that they have only 1 AC engineer with them.

Ondia being such a oldest brand and with so much advertisements shouldn't they be ashamed of themself for providing such lame excuses? Has then recession affected them that they cannot afford to pay their workers salary? If so then why charge 18, 000 for a A/C. If they call it a use and throw product then it should be avialable for just 5000 as the Chinese Products.

I have also contacted the Dealer Head in Adayar Mr Chandrashekar (mobile : 9941009812) He also turned to be hopeless and does not have the curtecy or decency to listen to consumers complaints, instead he he screaming at us asking us to call after 2 days. such arrogant brats should be punished severely.

My Complaint number with Onida is 66380834.

My name is manohar and my contact number is 9500053690.

Hope the consumer forum is effective and would take suitable action.

Company: ONIDA SPLIT AIR CONDITION
Country: India

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