ONIDA WINDOW AC (MODEL NO.WG 18N)
Installation

I am writing this letter in utter frustration (addressed to ONIDA COMPANY). I bought one window AC, make Onida, model No. WG 18N on 21th Mar from Better Deals Enterprises in Janak Puri, New Delhi.

In the 2nd week of April I made a request with Onida Customer Relation Centre (011-39889000) for AC installation, however, no reference number was given for the above request. Instead I was given another tele no. 011-65656239 & 09310216825 (Mr. Amar/Vikas Puri Service Centre) for getting the AC installed. I made a call at this Vikas Puri Service Centre and one technician was sent only to tell that he can install it only after two-three days, which I refused as it is difficult to get leave on a working day. Again, I made a request at Ondia Customer Relation Centre (Complaint Ref. No.676382204 dt. 18.4.09) and I was told that on 21.4.09 (monday) the technician would come to install the AC. My wife took a day's off from all other work and sat through the day waiting for the technician, but none of them turned up. However, both I and my wife continued to ring them up (011-39889000, 011-65656239, 09310216825) throughout the day on 21.4.09 spending at least Rs.50 worth of call only to listen each time from them that someone would definitely turn up latest by evenining. But none turned up. This is really agonising and cannot be expected of a Company which boasts of big things. I even do not know whether they would come or not for this installation. One ticklish issue which made me really peevish is that the warranty on the product starts only when we get the AC installed from the Company people. Why is it so? The warranty should be confined only to the product only and should not be linked with the installation and that too by the Company people. If it is so, then the Company should take care to improve its badly-affected after sales service for things like repair, installation, etc. I really fear that if this AC did not function properly after installation, then the harrowing experience would start... AGAIN Calling them up several times and God knows whether Company people would come or not.

Company: ONIDA WINDOW AC (MODEL NO.WG 18N)
Country: India

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