Optolabs
Misleading display of information - Reimbursement of money paid

I ordered a pair of spectacles for my son from Optolabs outlet situated at 12th Main, 30th Cross, 4th Block, Jayanagar, Bangalore -11;

I took the delivery of the article on 06.05.09 after paying a total amount of Rs3390/-, I was however, not issued an invoice. When I enquired, I was told that there is some problem in the network, hence the Sales staff is unable to process the same.

There is a bold notice conspicuously placed in the shop with the declaration "in case you are not issued a computerised invoice, you get your purchase for free". I was not issued any invoice even a hand written one, let alone a computerised one.

I wanted the showroom to fulfill their public committment based on their declaration, the staff of the co directed me to make my complaint to customercare@zeiss.in. I made a complaint the same day, but did not get a satisfactory response (but a scanned copy of the invoice was sent).

Later, I again wrote on 08.05.09 to the person who replied to my message, but there has not been any response from the co.'s end.

I approach you with a request to provide me relief in two steps from the company :

1) The company / showroom reimburses the purcahse value of my transaction of 06.05.09

2) They should be counselled not to display such misleading notices which they cannot honour.

I seek your feedback on my complaint.

best wishes & regs

Atul Sharma

Company: Optolabs
Country: India

  <     >