I ordered a pair of spectacles for my son from Optolabs outlet situated at 12th Main, 30th Cross, 4th Block, Jayanagar, Bangalore -11;
I took the delivery of the article on 06.05.09 after paying a total amount of Rs3390/-, I was however, not issued an invoice. When I enquired, I was told that there is some problem in the network, hence the Sales staff is unable to process the same.
There is a bold notice conspicuously placed in the shop with the declaration "in case you are not issued a computerised invoice, you get your purchase for free". I was not issued any invoice even a hand written one, let alone a computerised one.
I wanted the showroom to fulfill their public committment based on their declaration, the staff of the co directed me to make my complaint to [email protected]. I made a complaint the same day, but did not get a satisfactory response (but a scanned copy of the invoice was sent).
Later, I again wrote on 08.05.09 to the person who replied to my message, but there has not been any response from the co.'s end.
I approach you with a request to provide me relief in two steps from the company :
1) The company / showroom reimburses the purcahse value of my transaction of 06.05.09
2) They should be counselled not to display such misleading notices which they cannot honour.
I seek your feedback on my complaint.
best wishes & regs
Atul Sharma
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