Agarwal Packers and Movers
Loss of goods and damages

To be very frank I am very ashamed of myself on why I choose Agarwal Packers for shifting when I had other choices. I am not new to moving but this is worst experience I have had with a so called PROFESSIONAL ISO certified company. Local vendors do much better and professional job.

My house hold items were handed over to Agarwal Packer’s team on 9th April for packing. GC number is 4164008. The items reached Delhi on 19th April. Since they want to protect their interest first rather than customers and presumably they know how unprofessionally they work, they take rest of the money in cash before unloading. So all payments were cleared before unloading.

Now after paying the balance in cash people started throwing cartons out of truck and lift as if “lets dump and push off.. to hell with these guys and their luggage”. I had to remind multiple times that things are to be handled with care. Same is visible from the photographs and the condition of items which I have received. Following are the damages (of major items) and concerns I have. Its almost a month of delivery and no professional surveyor has come neither have I been compensated for the same.

1. Each and every box was so dirty as if they have been bathed in mud and dust. Fully packed boxes have loads of dust in it.

2. Steel trunk has got dent as well as hole!!! It seems that someone has either thrown the box instead of lifting or deliberately tried man-handled it. One of the latches is missing and chain to hold the lid has come out as if someone tried to open it. It’s not made of cheap material and has been with us in all our shifting again without a scratch while being moved with unprofessional & non-Agarwal packers.

3. Mattress which is hardly three months old has been torn.

4. Fridge, which was packed in a crate has got dents and scratches.

5. Scooter has got its seat torn. Front plastic portion is displaced and broken to the extent that one can see wires inside and front light can fall anytime. There are multiple scratches, damages and holes all-over the body. Center stand itself is broken. There is lot of mud in the handle. Photographs are attached for the same.

6. Many of the cartons were wide open and have items falling out from them. You can clearly see from pictures attached. I will only come to know what has fallen (or stolen) once I need to use them which may or may not happen in next few days also.

7. There are scratches on kids skate board which makes it very ugly. Even kids plastic stool which was in a carton is also broken.

After multiple reminders they had sent one gentleman who tried to mend few things like replacing broken mirror of dressing table but had made more damages to it. They are totally miserable. Multiple people (with in Agarwal packers) have given me phone number of their senior official (VP North) but there is no response. Neither is there any response on mail.

Mor eoever they charged me for a direct vehicle but they have not sent it in a dedicated vehicle.

What I request and expect now..

• Speedy and fast settlement at the earliest as per MY Satisfaction not as per their company centric policy

• I was told that this vehicle is Direct Vehicle and I paid for the same whereas I had received a quote for shared vehicle also from your company. However, it seems that it was only a marketing gimmick to get business and that’s all. I seriously doubt on kind & mode of vehicle. So ideally I am eligible for all refund but expect at least Rs9400, which is the difference in these two quotes apart from settlement.

I am sure that you will do the needful or at least help me reaching the right authority who can take right and favorable decisions.

Thanks

Company: Agarwal Packers and Movers
Country: India
State: Delhi
City: West Delhi

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