Overnite Express courier
Non delivery of couier, Rude non cooperative Employees

A courier was sent in the name of my wife Mrs Monika Malhotra (Reference No 520659404) from M/s Kipps Publishing Panchkula.

We recived a call from one Mr Deepak Sharma on January 27, 09 and were told that the consignement was non delivered as the house was locked. He was very rude and misbehaved with my wife.

On my taking up the matter with this gentleman and after lot of convincing he agreed to deliver the consignment next day in the after noon (28, January).

Since then i have called this gentleman atleast 15 times and either the call was disconnected or i was promised a revert in 5 minutes which never happened..

At last today (30 January) i was finally told very rudely that the consignment was sent back and nothing can be done. One asking he seniors contact details he disconnected the phone.

On calling the landline number (0129 4037130) i was told by one Ms Shivani that she dosent have any contact details of her head office nor any details of her seniors

I am left appalled that in such cut throat competition how can a company afford to have such irresponsible and rude employees who are totally ignorant of the customers needs and are ready to pick a fight with the customer without hesitation.

If i have to waste so much time and effort for such mundane things than i really pray for the good old days of Post offices services return

Hoping for things to change

Company: Overnite Express courier
Country: India

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