Panasonic/cordless phone
Faulty battery given

Purchased the phone KX-TC2100 on 28th March. Charges the batter fro 9 hours as per isntructions before using. however the battery didn't get charged. Took it back to the place of purchase-Lotus Electronics Supermarket, 13, Sneh nagar main Road, Indore. They replaced the battery. After 4 months the battery is again not working. Went again on 2nd August to the place of purchase. they said will sedn it to compnay service centre and give me a call once the phone is ready. No call or service TAT given, hence went to check on friday 7th August and came back dissatisfied without the product. On Saturday 8th August I get a call from Lotus and the company personnel says they will charge me for changing the battery. This has led to the complaint due to following reasons:

1. Faulty battery given in the first place due to which I have gone to the point of purchase 6 times after purchase using my car's petrol within the guarantee period of 1 year.

2. No standby phone given

3. No service resolution time given

4. Charges being asked for replacing the faulty component

Company: Panasonic/cordless phone
Country: India

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