Aircel
Activated value added service without permission

Dear sir,

i am user of aircel telecoms, i received a call (on 30/09) from aircel customer care, they asked me to activate a value added service, but i replied them "give me some time, i will activate it if i need", but they activated a value added service on 30/09 without my permission, and deduct Rs.30 from my account, even i never call on any number and not send any sms to subscribe that service.

i lodged a complain (number 1-912536068) on 03/10, and call many times to customer care, now they tell me that they will not return my Rs.30 and not deactivate that service.

my problem is that i was recharged my A/C to make an important call and they deduct my balance suddenly, thats why i was unable to make call on that time when i was on road (out side from city) and there was no shop to recharge so i could not make a call, which make adverse effect on my image.

And now i am feeling insecure to recharge my A/C with good amount to make a call.

Please help me, my mobile no. is 09807185166.

Company: Aircel
Country: India

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