Personal
Faulty ATM Operations

Sir,

On 23.12. I attempted to draw a sum of Rs 15, 000/= from my account SA/C NO 30502029573 through ATM [SBH Facility at High Court of AP, Hyderabad] but it flashed the message ‘TRANSACTION TIMED OUT’.

Later on it was informed by other account holders that the machine was out of order.

Later, when I had withdrawn a sum of Rs 5, 000/= from my account through ATM [SBI Facility at Trimulgherry Branch], I have noticed balance left only Rs 960/= thereby meaning that Rs 15, 000/= was entered as having been withdrawn by me by failed transaction dated 23.12.2008. [Copy of transaction slip enclosed].

I have checked up from Internet facility also and my account reflects this transaction dated 23.12.2008 as having been entered as withdrawal Rs 15, 000/=.[Copy of Statement Printout is enclosed].

In this regard I have written several letters to SBI Mudfort as well as SBH HC Branch, Hyderabad that maintains the faulty ATM Machine. Till date despite passage of 4 months my money has not been credited to my account.

This amounts to fraud by your bank and I would request you to kindly look into the matter at the earliest and set the things right with intimation to me or else I shall be constrained to take recourse to law against the bank.

Yours sincerely,

[CAPT K M SAXENA]

19.04.2009

Company: Personal
Country: India

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