Personal computer of HCL brand
Falsity in rendering service by Deale

Sir,

I think an after-sale service strengthens the relationship between one consumer and a dealer and it is a dealer who holds the responsibility of bearing the Company’s reputation. On 04.04.08 one Personal Computer as detailed below was purchased from Sona Educational Service Centre (SESC), Behala Commercial ComplexII, 620, D.H.Road, Kolkata -34, an authorised dealer (as claimed by themselves). While purchasing, the proprietor named as Sri Sankar Chakravorty offered for a scope of extending the warranty period up to 3 years instead of 1 year by paying some more money. As the situation made me take that offer, he then tore off two perforated sheets from the warranty booklet for sending those to the HCL authority explaining that one revised warranty, duly on extension, would soon be available from the company directly as it was a company offer. Whenever the question of warranty would arise, Sri Chakravorty kept on assuring that he would be rendering services on behalf of the Company till the warranty was extended. But neither the revised warranty nor any document in token of that has been received till date.

One month after installation of the computer, it was found not functioning properly and Sri Chakravorty made one service on 17.05.08. In a quick succession, the computer being handled with lot of care and infrequent use, got out of order and Sri Chakravorty again attended 17.10.08 and charged for Rs.350/- on the plea that it was software related problem which the warranty did not cover upon and any mechanic would have charged. Again in the first week of October’09, when it again stopped functioning, I called one local mechanic and he suggested to contact the company’s technician as the warranty was still on. Having no choice, I informed Sri Chakravorty again and he started expressing resentment on the fact of calling some other mechanic. Sri Chakravorty attended my residence on 11.10.09 and serviced against the charge of Rs.350/- and surprisingly on the next day the same problem occurred and I sent the entire CPU to his shop as advised and the Mother Board of the CPU was found to have immediate replacement that involves an expense of Rs.3000/-. I don’t believe in the explanation of Sri Chakravorty regarding the necessity of replacement of Mother Board of the Computer which is kept in almost new condition. Eventually if his explanation is found true, then I must a big question mark on this reputed brand I’ve chosen.

On the pretext of the above, I however, want to get the whole device examined by some expert of your company and also ascertain as to whether there is any provision of extension of warranty period and if so, please confirm as to whether the warranty cited below has been extended or not. If the whole story is found to have been concocted by the Dealer (SESC), then the situation, needless to say, will make me proceed legally.

Hope this note shall work for me favourably and an apt & prompt action from your part is craved.

Particulars of the Computer: Machine Sr. no. B074AZ203257 Product Code AZ000895A

Product Desc. EZEEBEE MAX 4991 PDC Warranty Card no. 10274213.

Sincerely yours,

Namita Mazumder

54/4, Barisha Purba Para, Meghmallar

Kadamtala, Thakurpukur, Kolkata-63

Company: Personal computer of HCL brand
Country: India

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