Philips
Replacement of defective tv

Dear sir,

I bought 29pt2204 on 06-10with in two months it was getting on&off on its own, i contacted Phillips serivce center persons @ Marathalli in bangalore and registered a compliant in the month of Jan-08 vide comp no-F-55 after a lapse of 3 months they attended my compliant did something and went, to my surprise on the same day evening again same problem occured again. Added to that some times no audio some time with heavy echo sound its started giving some more troubles. I called up several times to Marathalli service center persons. No responce, again i registered a fresh complant with Philips customer care no-18601801111 on 4-4 vide comp no-60141

summery of calles made during the period.

4-4-08**60141

2-5-08-called to know positin

5-5-08-called to know positin

7-5-08 they called & said that 7/8-5-08 they will come for service.

12-5-08/case tansfered to HO with in one week cal bak

20-5-08/ within 2 days they r going to call bak and confirm the action taken.

21-5-08/ around 5.50 mr. ravi taken tv kit for repair and promised by mr subramani to return by 2-3 days or more within one week.

30-5-08/2.10pm said they call bak within 1 day

3-6-08/thursday fianl or else they repalce

5-6-08/within eveing call expextd CALLED UP INFORMED THAT SATURDAY THEY R FIXING IT

16-6-08/with in two days they reply with replacement or refund.

19-6-08/within 5 pm call expected.

19-6-08/within 5 pm call expected on 20-6-08.

20-6-08/Domlur service center person called up for service when i said abt the case he said will inform to branch head.

21-6-08/called up for status they said they r going to callup today before noon.

so this is the way of giving service, is 6months time required to repair a TV. So i cant call any more to get my TV repaired, im requesting you to Replace the TV and give New TV or else Refund the money i paid for the TV.

Expecting ur replay

thank you

siva shanka

Company: Philips
Country: India

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