Philips India
CRT TV

I bought a 29 inch PHILIPS colour TV [model no. 29PT6021] from Dehradoon in february.

last year, it developed a strange problem. the TV would switch-off automatically after about 50 minuters of continuous use. as days passed, this period decreased to 10 minutes. finally, when the TV would switch-off automatically after just 5 minutes, i had to send it to the local authorised service centre but the service in-charge took 10 weeks to reapair the TV and charged me Rs. 6000, saying that the IC in the TV was dead. a TV has thousands of ICs. which one was he talking about? was his sevice charge justified? how do i get to know this? as there is no one else in my town who does repair work for PHILIPS TVs, i could not ascertain whether the service amount charged by the service centre was justified.

since the day the service centred returned my TV after rectifying the problem, a new problem has surfaced. now my TV does not show more than 50 channels while my cable operator provides 85 channels. when i bought it in the TV used to show 99 channels. the TV guide claims that the TV supports 99 channels.

what should i do? should i go to the service centre and again pay a hefty amount? rs. 6000, 7000, 8000, ...

Company: Philips India
Country: India

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