Planet-M, City Centre, Kolkata
FRAUD - Wrong product booked intentionally - refusing cancellation

I went to purchase a mobile set at Planet-M-retail at City Centre Salt Lake on 25/02/09 at around 3pm. After signing the charge-slip when the phone was delivered to me I found it to be a different model without the facilities asked by me. I pointed out and wanted to change that. But the people at counter refused to do so and keep on saying that once entered it can't be reverted back. I told them to contact their higher-up and make the change. However it wasn’t complied.

I didn’t experience any difficulty in such reversal on other occasions in other retail centres. This refusal is new to me. I then enquired with SBI Card Head-office and they say that it should be possible by the retailer.

The above practice is something reflecting lack of good intention and integrity of Planet-M. I haven’t taken delivery of the item from the shop. This came as a rude shock and I want to warn everybody to think twice before entering a Planet-M shop - they are simply FRAUD!

I want to cancel the transaction. Please advise me how to do it. The details are given below :

Date : 25.02.09

Time : 15:32:17

Terminal ID : 49008369

Batch no. : 000369

Invoice No. : 001630

Card No. 4317 5750 4945 4367

Exp date : 04/13

Card type: VISA

APPR Code : 050936

RRef no. : 000000001629

Base Amount: Rs. 6323.00

Company: Planet-M, City Centre, Kolkata
Country: India

  <     >