Planet M Showroom(Nokia 3600slider)
Tempered handset been sold

I bought the phone (N-3600 Slide (IMEI:355706021759322)) 3 months back Dt.31Jan'09 form the dealer Plane M, i Bought the billed phoned with 2 years warranty card (warranty no:24323), Since 1st May I was facing problem with my Handset like: Hanging, Volume & Camera not working. I took my phone to the Lajpat nagar-2 Nokia Service Center there they told us the handset cannot be repair as it's out of warranty because its already been tempered by some one, They told me one of the inbuilt software in phone related to camera is already been repaired. I took my phone to the Planet M store from where I bought the phone & complaint the same. They gave me the assurance that Nokia Service Center must have got some misunderstanding and they will personally take charge in repairing my phone from some other Nokia Service Center. I trusted them and deposited my hand set on 9May'09 & in return the provided a Job Sheet (no.4269). Now they gave me a call on 14May09 and told me that my phone can't be repair as its Camera is damage and they put an allegation on me that i must have repaired my Handset from some local shop and spoiled my phone.

Now the query raise, Why i will go to some local vendor pay him and get my phone repaired if I already have 2years Warranty on it. After that I personally visited and enquired about the status of by Handset condition than again change there statement that I must have drop my handset in water (which was never told me earlier even when I showed my Phone to Nokia service centered).

I’ am very disappointed with there response and feeling cheated. So I filed a complaint in Local Police Station against the Showroom & of which I'am holding a copy of F.I.R along with all documents like:

*Phone bill

*Warranty card and

*job sheet copy for your reference.

Kindly advice what should I do, My only hope is with this Forum.

Thanks

Brgds

Shikha Sharma

9810091792

shikha_3891@yahoo.co.in

Company: Planet M Showroom(Nokia 3600slider)
Country: India

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