Samsung
Part under Warranty, but not Covered

Sir,

We have Registered a Complaint with Samsung (complaint no 8426726046) regarding Air Conditioner Cooling problem, for which Company Service person has told that Compressor to be replaced, We have Bill & Warranty card, but then to they say because some Serial no is missing on the external unit, they cannot cover the part under warranty.

Being a Customer we preserve Bill & Warranty document, how can Company expect us to keep record of serial no which is on the external unit.

Is this just to Avoid Warranty and Charge Customer.

Company: Samsung
Country: India

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