Air India
Baggage missing

I traveled Newark, NJ, USA (EWR) to New Delhi, India (DEL) via Frankfurt on April 19.

Flight was a substandard flight with no amenities, even trash was not emptied.. headphones were already opened and used, probably they did not replace it form last flight. Flight delayed by an hour, seem not unreasonable. My breaking point was to wait for check in bags and there being not arrived for about 12-15 passengers and AI staff did not have courtesy to even explain it to us, what went wrong.

Some ground staff at the airport was very courteous and helpful, especially at the info centre and needs recommendation as he even helped in filling the complicated form. The custom inspector was cordial and there was no problem at that time but I have heard horror stories when people went back to collect bags.

I really doubt if the Delhi baggage claim service will be reasonable or customer friendly.

I am hoping for the best and preparing for the worst.

Company: Air India
Country: India

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