Air India
Cancellation of ticket without adequate alternate solution

Dear Forum,

I along with my wife had made a trip from Kolkata to Ahmedabad to attend the marriage ceremony of my relative in December. The ticket for the said trip has been made through Cleartrip on October 06. Out of the various alternative provided we had purchased the two tickets for Kolkata to Ahmedabad (IC7618) scheduled on December 10 and two tickets from Ahmedabad to Kolkata (IC7617) scheduled on December 15.

Now after one months Air India has informed us that they had cancelled the flight on Kolkata - Ahmedabad route and is provided two alternative i.e first either take tickets for the connecting flight through Mumbai or secondly take the full refund of the ticket. However both the alternative is not suitable for my requirement. Because there is a difference of 8 hours between the connecting flight and the company is not providing any accomodation nor food. The flight from Kolkata to Mumbai will reach at 8:40 A.M. amd the Flight from Mumbai to Ahmedabad is scheduled at 16:40 Hrs. Secondly the ticket has been booked at very low prices and the prices of the ticket for the same route has been increased by Rs 2000'- per tickets resulting to the financial loss of Rs 8, 000/-

Request you to please intervene in the said matter and provide us the justice.

Company: Air India
Country: India

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