Air India Express Airline
Not honoring confirmed bookings

I would like to post a complaint against Air India Express on the troubles my family had gone through when they were flying from Kozhikode to Bahrain on Air India Express flight IX473 on 29th August.

PNR number IX03612850 and passenger names are Leeba Balachandran (my wife) and Parvathi Prajeesh (my daughter)

I have made web booking (on confirm basis) well in advance and e-tickets were issued. But when reached the airport to check-in, the staff informed that they don't have seats available and kept my family waiting for more than an hour at the counter. No one even bothered to notice that there is a 3 ½ year old baby – my daughter – is also there while doing so.

Later the staff has come up with an idea of allocating one seat – though Air India has collected the payment for two seats – and wanted my wife to sign a paper stating the same.

And finally boarding pass issued and when they board the plane there were seats available and they were provided with two seats.

I sent a mails to Air India Express Calicut and customer care contacts (emails: ccjcity@airindiaexpress.in & customersupport@airindiaexpress.in) both messages returned undelivered showing some error.

I still await for an explanation on this from the Airline.

Company: Air India Express Airline
Country: India

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