Airtail Handset
Unethical practice by either Airtail or Reliance Money

Pl. resolve the complaint which I have lodged with Reliance Money involving Airtail Product. The Letter is reproduced below.

Dear Sir,

I was lured by one of your major frachisee or channel partner who is having on Productivity Road at Baroda to come and attend a presentation of Reliance Money Insurance and in tern, to attend to your presentation, I was promised that I will get a free Color Mobile Phone with prepaid activation even if I do not subscribe to your Insurance Policy as the harsh condition put in by them was that I had to decide there and then itself.

After attending the presentation, I was given a gift coupne and I had to approach the Airtail Customer service station at National Plaza and the hend set would arrive within a week's time. Accordingly I approached the Airtail Shop and submitted all the data about my identity, photo and residential proof etc. I was given a Subscriber Enrolement form # 610099 on 22-10-07. Thereafter I am constantly following the Airtail Relation officer Shri Pankajbhai on phone # 9898952345 who has made atleast 30 promises to deliver the handset within a day or two.

Sir, till today, I have not received the handset from Airtail office and now I am told by their customer care department that there is no such tie up with Reliance Money and Reliance Money may be fooling you.

I therefore request you to kindly look into the matter and try to resolve the long pending issue. I am also sending copy of this letter to Airtail Limited also.

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Expecting your prompt reply.

Regards

Vikas Manoha

Company: Airtail Handset
Country: India

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