Airtel Broadband
Termination of broadband connection without intimation and reason

Hello,

My name is Vasanth and I an 'unfortunate' customer of Airtel Broadband. I took the connection for Airtel broadband in the month of September. My number is 40131050. On 18th Nov. 2008 the broadband connection was disconnected without any intimation and reason. I called the customer care and was told that the connection was terminated. I asked them the reason for the same and they told me that they do not have any reason mentioned in their records. I was given a complaint number "13985794" and was told that a maximum of 8days would be taken to solve the issue!! From then on till today I have been calling the customer care people to know the reason for the termination and the only answer I hear is that "We do not know and it is in process". When I was given the connection I was told that any problem would be resolved within 24hrs and here I stand given a written SMS saying that it will take 8days for the matter to be resolved. The most irritating part is that they do not even know the reason why and what caused them to terminate the connection. I am really disgusted at the way the things are handled in Airtel.

Apart from this I also have an Airtel Post-paid. Airtel sent me a cheque of Rs.499.80 dated december and I received it in June.By the time I deposited the cheque it has crossed its validity of 6months. So I personally went to the customer care centre at Splendid towers, hyderabad and returned the cheque. I was promised that the amount would be adjusted in the next month's bill. All this happened in the month of July. Till date I have called Airtel 'n' number of times only to repeat my case again and again and with a hollow promise that "IT WILL BE DONE SIR".2 days back I received a call saying that Airtel never sent a cheque to me. I have the SBH account transaction record with me to prove that they have sent a cheque and it bounced. In this scenario what I should I do???

Request the concerned to do something about it.

Regards,

Vasanth

Company: Airtel Broadband
Country: India

  <     >