Airtel Broadband
Not received the REFUND for broadband connection not installed

Hi,

Sir/ Madam

I Jagriti Prasad resident 203 Pocket B5 Sec7, Rohini, New Delhi, had applied for

Broadband and Telephone connection on 08 oct 07 FORM NO.-D781139 which was

never installed.

I got a phone no. for the person responsible for installing broadband

connection in my area name Shadab Ali (ph.9810847394) when called said

there are limited connections available and asked his subordinate Deepak

(ph.9810147546) to call me for the formalities. On 08 Oct 07 when i applied

for the connection filling FORM NO.-D781139 paid Rs.850 in cash. On 09 Oct

07 they said the connection cannot be installed as they don’t have the

working port. As the port was not working connection was not installed.

I told them to cancel the connection and refund the money paid in cash (Rs.

850). I spoke to Shadab Ali, he said you will receive the cheque in yoyr name in 60

days, after waiting for 60 days when i called them they told that the cheque

was mailed on 06 nov 07 and was received by some lady named Pushpa at my

address there is no one named Pushpa at my address. I called the

customer care they told me the request no. for refund is 2654928 and will

check into the matter. I have not received any response from them till

date. I have also sent them a e mail regarding the same concern on 12 march 08 got a confermation e-mail from Mazhar Hakim (customer care) with the complaint registration number as 4575026.

I have not received the refund till date. I think this is some kind of scam

run by Airtel Bharti.

I think this is harrasment of consumer and after following for all these day i know feel

that, i am liable to get the refund for the money for the connection i applied for moreover,

i want a written apology letter from Airtel for the inconvenience and compentation for my time

and mental harrasment.

I hope that the need full step will be taken to resolve this issue.

Thanks & Regards,

Jagriti Prasad

09711360103

Company: Airtel Broadband
Country: India

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