Airtel Broadband
Cheated by Airtel

Hi,

I want to shift my existing Airtel Broadband & landLine to my new residence.

So, I logged a request on 5th of September.

Request was to disconnect the existing line by 24th of Sep 2008 from old premises and to reconnect it on 26th of Sep 2008.

After the History of the call, you can Understand..

Attached every proof...

05/09/08 / Shifting Ticket Number 55319 / Reference #: 44104328 / 12:01pm

06/09/08 / Got confirmation from airtel that, There is Availability of connection in the Area.

07/09/08 / Got confirmation from airtel that, There is Availability of connection in the Area.

25/09/08 / 11:00a.m / Reminder to them

26/09/08 / 1:00p.m / Complaint 12159924 / Spoke to Dyana

27/09/08 / 1:00pm / Reference #: 4489247 / Spoke to Anand

27/09/08 / 5:00p.m / Reference #: 44545178 / Spoke to Vinothini - Call escalated to Mr. NesaKumar

29/09/08 / 12:00 Noon / Reference #: 44677974

29/09/08 / 12:17 / Received call from Mr. Ramkee

29/09/08 / 12:34p.m / Received call from Karunanidhi about Enquiry

29/09/08 / 1:55 p.m / Received call from Karunanidhi, stating that, there is no Internet connection in the area.

29/09/08 / 2:15 p.m / I Called Mr. Ramkee (044-42100433) To inform the Status.

29/09/08 / 2:25 p.m / Spoke to Venkat In Customer Care / 044-44724955

29/09/08 / 2:17 p.m / Received a message from Ramkee / Would Call me by 4:00p.m

29/09/08 / 4:16 p.m / Sent Message to Ramkee, asking wat happened?

29/09/08 / 4:16 p.m / Sent Message to Ramkee, asking wat happened?

29/09/08 / 4:18 p.m / Received a message asking for 20 more minutes

29/09/08 / 5:00 p.m / No Status upto now.

29/09/08 / 5:45 p.m / Ramkee Called me up (Reference #: 42100433) and said, there is no connectivity to the place. More Over he told me that, he will do something by the next day afternoon 12:30

I think, you can know, how worst is the Airtel.

I lost my client, I lost my mental stability, Mental pressure, Money loss.

What is Airtel going to do for this? This is not a simple issue...

Not even a single bill, I had paid less...

From the Call history with the Airtel customer care, They can know, how much, am stressed.

Please, do something for this. I never need any person to be cheated by Airtel here after...

They made me trusted, that, I will get connection and now they saying, they can't.. After they itself committed, they can...

Regards,

Anish V Mathew

Company: Airtel Broadband
Country: India

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