Airtel
AIrtel GPRS Not working

This the mail i wrote to the nodal officer of airtel.

Yet After 7 days of that they are not able to resolve the problem

Sir/Madam,

I am having tremendous trouble with my airtel GPRS connection and much more so with the customer service.

I am pained to say that in over 20-30 calls with them they have not been able to help me even a bit.

I shifted to a new phone sometime in Dec and got the Mobile Office Settings by calling your call center while I was on roaming.

My GPRS / Mobile Office works perfectly fine when I am not in the karnataka Network but never works within Karnataka.

I registered a complaint regarding the same by calling up your help desk. You will find the complain number attache to my phone number in your data base.

In case you cannot these are the two Complaint IDs I have

19696834

19650567

I have tried everything possible to get a resolution to the issue but to no avail.

1. I have visted your Indirangar Customer care center where they changed my SIM Card twice but it still doesnt work.

2. I have been made to visit your Customer Care center on Bannerghatta Road. Here too they were unable to address the issue.

3. When a different SIM was put in my phone the GPRS works perfectly well ruling out any phone problem

4. When my SIM is inserted into a differnt phone the GPRS does not work point to a problem with my connection.

5. On frequent visits to other states i have found that my GPRS works perfectly in Maharashtra, Delhi, Rajasthan etc.

Customer care keep promising me that they will get back to me within 24 hours but its not happened for close to two months now.

My calls to to your GPRS care line keep getting disconnected and there is absolutelty no way of getting in touch with reps who kep promising action.

I have spoken to a lot representatives and experts but to no avail. This lack of customer care is shocking from a company like yourself.

My connection is a corporate connection and my corporate administrator too points me to the customer care.

Please resolve the same as soon as possible.

Regards,

Ram Rao

Company: Airtel
Country: India

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