Airtel
Auto Deduction of amount for hello tune which was not prescribed by the use

I am a airtel customer in Maharastra - Goa region. I would like to bring to your notice that, i had not subscribed for hello tunes but suddenly i get a SMS from 6782 & 6781 saying " Congratulation for starting hello tune &" and deducting Rs 45 /-

Kindly look into this matter, Its wrong to fool around with your customers like this.

Awaiting your response with necessary action

SIM DETAILS: PREPAID Maharastra - Goa region - 9860453818.

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Following is the correspondance from airtel.

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Dear Mr. Sawant,

Thank you for contacting Airtel.

You had expressed concern over the balance depletion for your Airtel number 9860453818.

Due to technical constraints there has been a delay in replying to your mail on time.

We understand your concern and will work towards resolving the same.

We have taken note of your complaint regarding the balance depletion and your complaint number for the same is 0125284648. We assure you that appropriate solution will be provided to you by 27-Jan-09. We would like to inform you that Hello tune is not active on your Airtel number.

For further assistance or clarifications, mail us at 121@airtelindia.com

We assure you the best of our services at all times.

Warm Regards,

Nithya. B

Customer Care Executive

Bharti Airtel Limited.

&- Original Message &-

I am a airtel customer in Maharastra - Goa region. I would like to bring

to your notice that, i had not subscribed for hello tunes but suddenly i

get a SMS from 6782 & 6781 saying " Congratulation for starting hello tune

&"? and deducting Rs 45 /-

Kindly look into this matter, Its wrong to fool around with your customers

like this.

Awaiting your response with necessary action

? SIM DETAILS: PREPAID Maharastra - Goa region? - 9860453818.

************************************************************************************

Dear Mr. Sawant,

Thank you for contacting Airtel.

You have expressed concern over the service rendered by our customer care service for your Airtel number 9860453818.

Due to technical constraints there has been a delay in replying to your mail on time.

We understand your concern and will work towards resolving the same.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.

We take pride in enchanting our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

We request you to kindly forward the mail with the details to enable us to initiate further action.

For further assistance, mail us at 121@airtelindia.com

We value your association with Airtel.

Warm Regards,

Chris

Customer Care Executive

Bharti Airtel Limited.

&- Original Message &-

no reply yet . kindly follow

On Thu, Jan 8 at 5:41 PM, wrote:

Dear Customer,

Thank you for writing to us. We shall revert to you within 72 hours.

Warm Regards

Airtel Customer Service

Important: Please mention your mobile no. as 98XXXXXXXX /99XXXXXXXX in the

subject of the email whenever you write to us for a quicker response.? Do

not include any space or any special characters between the digits.

This is an auto-generated reply, kindly do not reply on this mail. For any

queries please mail to 121@airtelindia.com

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Company: Airtel
Country: India

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