Airtel
Not transferring my connection to new address nor giving me the refund

I am writing this complaint against Bharti Airtel Limited. I had the approached the company for a broad band (Internet) connection. Company agreed to give me a connection and my Account No:14430694 and my Telephone no is 0120-4541583 this number is compulsory with the connection. The company gave me the connection under a HP laptop/ Compaq laptop scheme where I had to make the payment of Rs.4800 and Rs.600 approx. as taxes for the full year, this connection was taken on my old address 1st Floor, C-24, Sector -41, Noida 2 (two) months ago now due some reasons I had to shift into a new house as I was living on rent. My new address is Ground Floor, E-48, Sector -41, Noida. On changing my address I had the asked the company to shift my connection to the new address and I had asked the company before taking the connection that if I changed my address will the company shift my connection? and the company executive who gave me the connection said “Yes sir aaram se hojayega”. Now when I asked the company to change my address they said they will change it in 6 working days. I had registered the complaint on 29th March and it has been 30 days now but no action by the company yet. On calling the company again and again they said that there was no free point in the area I was living in and that I will not get a connection till the time one gets free. On asking the company to refund my payment the company said that there was no refund policy and that if no point gets free before 1 year I will neither get a connection nor a refund. Now how is this fair? I am a student and I want regular access to the internet. I ask for your help.

Thank You.

Uday Shroff

Phone No: 9210637305

Company: Airtel
Country: India

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