Airtel
Tariff plan issue

I have sent an email to 121@airtelindia.com on 20-Mar-09 to change my tariff plan. After that I have sent more than 20 reminders to '121@airtelindia.com', 'Appellate. KK@Airtel.in', 'NodalOfficer. KK@airtel.in' but in vain. I have even called customer care & have spoken to retention team, but waste of time. Everytime I call, will have to explain everything from the beginning. I dont understand why they don't update the customer interaction in the system, so that when the customer calls next time, they don't have to waste time in understanding the issue.

Company: Airtel
Country: India

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